Typing Test for Call Center Jobs

Type call notes, chat replies and account updates, and read your WPM and accuracy.

Type each word and press space after it. The clock starts on your first key. Dear Ms. Farrow, Your engineer visit has moved from Tuesday 05/19 between 8 a.m. and 12 p.m. to Wednesday 05/20 between 1 p.m. and 5 p.m., as you asked. The engineer will call about 30 minutes before arriving. If this time no longer suits you, reply to this email or call us. Best wishes, Service Bookings
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1 minute of typing. Words per minute is correct characters divided by five; accuracy is correct keystrokes out of all keystrokes.

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How it works

This typing test for call center work times you on what an agent types during and after a call: call notes, chat and email replies, and account updates, with order numbers, amounts and dates. Set 1, 3 or 5 minutes.

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Three kinds of text

Call notes record who called, why, what was done and what happens next. Chat and email replies are short, polite and exact. Account updates change one field at a time, with the old and new values. Pick a group in the Passage menu, or let one passage roll into the next.

Figures are the fields that matter

Every sum in the passages is right: $41.20 less $38.90 is $2.30, and $240.00 over four months is $60.00 a month. A wrong digit in a note is a wrong refund, so slow down for numbers.

  • Read a whole sentence before you type it. On a real call you will be listening at the same time, so steady beats fast.

Questions and answers

What typing speed do call centers ask for?

It varies by employer, and we found no published standard to quote. Ask the recruiter for the speed, the length of the test and how errors count, then practise here at that length until you beat it.

Why do the passages use American spelling?

The notes are written the way a US agent would write them, with spellings such as color and apologized. Type exactly what you see: a British spelling counts as a slip, however right it looks.

Will an employer accept my result?

No. This is a self-test with no certificate and nothing to prove who typed. Use it to find your speed and your weak spots, such as amounts and dates, before the real test.

All 12 passages

Call notes 4

  • Call note: billing question Two amounts close together are the kind of detail a call note must get right: $41.20 against $38.90 is $2.30.
  • Call note: cancellation request Save offers and outcomes are the part a supervisor reads. The words declined and confirmed carry the result.
  • Call note: late delivery A call note says who called, why, what was done and what happens next, in that order. Keep the order number exact.
  • Call note: password reset Security steps in the order they were done. Never type a password or a full card number into a note; this one does not.

Chat and email replies 4

  • Chat reply: order status A chat reply opens with the name, answers the question, then offers one next step. Short sentences read well on a small screen.
  • Chat reply: wrong item sent An apology, a fix and a time. The return label and the replacement are two separate actions, so each gets its own sentence.
  • Email reply: appointment changed Dates and times with a.m. and p.m. Each abbreviation has two full stops, and the time comes before it with a space.
  • Email reply: refund confirmed A formal email keeps a greeting, a clear figure and a sign-off. The refund amount and the days it takes are the two facts to type with care.
Show all 12 passages (4 more)

Account updates 4

  • Account update: complaint logged A complaint record needs a reference, a category and a promised reply date. Category words are chosen from a fixed list, so type them exactly.
  • Account update: new address Old and new values, and the date the change takes effect. Unit numbers are easy to drop, so check the second line.
  • Account update: payment plan A balance split into equal parts: $240.00 over four months is $60.00 a month. The dates run one month apart.
  • Account update: plan upgrade Plan names, prices and a start date. The monthly difference, $54.00 less $39.00, is $15.00.

How this list was compiled: Twelve passages written for this page in the forms a call center or contact center agent types: call notes, chat and email replies, and account updates. Every customer, account, order, reference and business is invented; the one phone number is in the 555-0100 to 555-0199 range reserved for fictitious use (https://en.wikipedia.org/wiki/Fictitious_telephone_number, read 2026-09-24). No passage was copied from a hiring test, and no employer is named. Every sum in the passages was checked ($41.20 less $38.90 is $2.30, $54.00 less $39.00 is $15.00, $240.00 in four parts is $60.00), the words were spell-checked against the ENABLE word list (https://norvig.com/ngrams/enable1.txt, fetched 2026-09-24; invented names allowed), words and characters were counted (a character is one keystroke, spaces included), and every group holds 1,000 characters or more. Spelling is American. The weekdays beside 05/19 and 05/20 match those dates in 2026. Licence: own work

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